Robi Axiata Limited (Robi) is a subsidiary company of the Asian telecom giant, Axiata Group Berhad, based in Malaysia. In fact, it is the second-largest mobile network operator in Bangladesh with 46.88Million subscribers. Following the merger with Airtel Bangladesh, Robi started its commercial operation on 16 November 2016. Till now, this is the biggest ever merger of the country. Markedly, the first-ever merger in the mobile telecom sector of Bangladesh.
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Recently, Critics recognized Robi Axiata Limited as the best socially committed brand on the planet for the primary quarter (Q1’20) of 2020. To explain, social media marketing platform and online analytics organization ‘Socialbakers’ declared it with justified analysis.
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To put it differently, The ranking depends on an organization’s score against three models. Such as the number of fans and subscribers to its social media platform. Besides response time, and response rate said a public statement.
According to the “Socialbakers’ analysis, Robi bested the rundown with in excess of 11 million fans, an average response time of six minutes. Coupled with, a dazzling response rate of 99.75 percent.
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To emphasize, this implies Robi responded to pretty much every question that was set by the clients on its social media platform in a speediest conceivable time.
Robi Axiata Limited More Than A Telecom Service Provider
To begin with, Robi introduced many first of its kind digital services in the country. Moreover, it is the pioneer for paving the way in taking mobile financial services to the underserved communities in the rural and semi-urban areas. In fact, It is the only mobile operator to have successfully conducted the trial run of 5G. Additionally, Voice over LTE technology on its 4.5G network.
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Furthermore, Being profoundly associated with the financial turn of events, it has made the biggest online school. Not to mention, Robi-10 Minute School which is now a popular learning hub with the youth of the country. Moreover, this company set up web corners in seven divisional open libraries. Besides, set up safe drinking water offices in 10 significant railway stations. Correspondingly, banded together with Access to Information (a2i) for setting up the contact place, 333. With this in mind to offer information on availing government services.
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Generally speaking, Creating the largest human flag, Robi has proved that it moves to the tune of the rich culture and heritage of Bangladesh. Moreover, As a client-driven organization, Robi endeavors real-time and engaging responses to its customers and fans over the social media platform with its sufficient prepared assets.
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