Banglalink has solidified its reputation as a trailblazer in digital innovation with the groundbreaking launch of its AI-powered chatbot, designed to transform customer experience like never before, stated in a report.
Integrated into the MyBL Super App and the newly introduced RYZE app, this state-of-the-art chatbot delivers instant, human-like interactions, setting a new standard in customer support.
Co-developed by Google and Banglalink, the GenAI engine utilizes advanced natural language processing, making it adept at seamlessly assisting users in English, Bangla, and even a mix of both languages.
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Inspired by VEON’s visionary AI1440 strategy, which emphasizes embedding Augmented Intelligence across operations to elevate decision-making, customer engagement, and business efficiency, Banglalink’s mission is clear: bring “AI for All.” The launch of the RYZE app underscores this commitment to reshaping digital interactions in Bangladesh.
This is a landmark moment for the country’s telecom industry, as Banglalink introduces its first-ever AI-based support tool, designed to provide smooth and intuitive communication for users. Whether it’s balance inquiries or package purchases, the chatbot empowers customers with swift self-service options, ensuring a hassle-free experience.
Golam Kibria, Chief Digital Officer at Banglalink, emphasized the company’s dedication to revolutionizing digital engagement, ensuring that customers receive quick and accurate solutions to their queries.
With the integration of this cutting-edge chatbot across MyBL and RYZE, Banglalink continues to streamline support services, offering users an unparalleled digital experience.
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