At the present time, The COVID-19 outbreak is causing widespread concern and economic hardship. Especially, for the consumers, businesses, and communities across the globe. Under the circumstances, most companies already have business continuity plans. On the other hand, some of those may not fully address the fast-moving and unknown variables of an outbreak like COVID-19. Be that as it may, Microsoft had to temporarily close all of its stores in late March due to the pandemic.
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At this instant, Microsoft owns 83 stores worldwide. To explain, 72 stores in the US, and a few in abroad where it displays and sells laptops and other hardware. At this moment, the software and computing giant is reimagining physical spaces at its four high-profile Microsoft Experience centers. For instance, New York, London, Sydney, Australia. Additionally, the company headquarters in Redmond, Washington.
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Microsoft Availing ITs Services For Everyone
Since the Microsoft Store locations closed in late March, the retail team is not idle. In contrast, it helped small businesses and education customers to digitally transform. Moreover, virtually trained hundreds of thousands of enterprise and education customers on remote work and learning software. Coupled with that, which helped customers with support calls.
Furthermore, The team supported communities by hosting more than 14,000 online workshops. Additionally, organized summer camps and more than 3,000 virtual graduations.
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Microsoft is addressing its new approach in the retail business as a strategic change. In fact, Microsoft deliberately built teams with unique backgrounds and skill sets that can serve customers from anywhere. Further, the company will continue to invest in digital innovation across software and hardware. Therefore, the new services include 1:1 video chat support, online tutorial videos, and virtual workshops with more digital solutions to come.
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Given these points, the closing of Microsoft Store physical locations will result in a pre-tax charge of approximately $450M. In other words, $0.05 per share. According to the record of the current quarter ending June 30, 2020.
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