Haier, the renowned global appliance giant, has unveiled its state-of-the-art “Global Customer Care” platform in Bangladesh. The launch event, held at the Haier Bangladesh Corporate Office in Dhaka, marks a significant milestone in the company’s commitment to delivering exceptional service experiences to its customers.
The introduction of the “Global Customer Care” (GCC) platform signifies Haier’s dedication to leveraging advanced digital technologies to enhance customer support and satisfaction. The platform, hailed as Haier Group’s most advanced global intelligent interactive service system, promises to revolutionize the way customers access and engage with Haier’s services.
At the launching ceremony, held on April 17, Haier executives outlined the key features and benefits of the GCC platform. Through the GCC system, customers will have access to a comprehensive range of service channels, including phone, email, and social media, ensuring seamless communication and assistance.
One of the standout features of the GCC platform is its focus on enhancing the efficiency and responsiveness of Haier’s service team. With better technical support and training platforms for on-site service technicians, Haier aims to expedite service delivery and ensure a professional customer experience.
Furthermore, the GCC system is designed to enhance transparency and visibility throughout the service process. Customers will be able to track the progress of their complaints in real-time and receive updates until complete satisfaction is achieved.
Wang Yan, Haier Group’s overseas service general manager, underscored the significance of the GCC project in elevating Haier’s global service standards. He emphasized Haier’s commitment to providing fast and high-quality services to users worldwide, building on over two decades of experience and development in overseas markets.
In his speech, Wang Xiangjing, Deputy Managing Director of Haier Bangladesh, reiterated the company’s unwavering focus on customer satisfaction. He emphasized Haier’s service philosophy, which prioritizes customer experience and satisfaction above all else. With Bangladesh emerging as a key market for Haier’s overseas expansion, Xiangjing expressed confidence in delivering superior service experiences to Bangladeshi customers.
Haier’s launch of the Global Customer Care platform in Bangladesh represents a significant step forward in the company’s mission to redefine customer service excellence. By leveraging cutting-edge digital technologies and a customer-centric approach, Haier aims to set new benchmarks for service quality and accessibility in the appliance industry. As Bangladesh continues to experience rapid growth and development, Haier’s commitment to providing exceptional service experiences is poised to make a lasting impact on the market.
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